Refund policy

Refund Policy

At Quincy Candle Company, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, please contact us within 5 days of receiving your items.

Returns

We do not accept returns after 5 days of the date of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our refunds policy, please contact us at quincycandlecompany@gmail.com. We are here to assist you and ensure your experience with Quincy Candle Company is exceptional.