Shipping policy
Shipping Policy
At Quincy Candle Co., we strive to provide excellent service and ensure your order reaches you in a timely manner. Please read the following shipping policy to understand how we process and deliver orders.
Order Processing
- We aim to process all orders within 3-5 business days of receiving them, excluding weekends and holidays.
- Orders are processed in the order they are received. During peak seasons or promotional periods, processing times may vary.
- Once your order is processed and shipped, you will receive a confirmation email with tracking information.
Shipping Methods
- We offer standard shipping for all orders.
- Shipping rates are calculated at checkout based on the weight and destination of your order.
- Expedited shipping options may be available at an additional cost.
Shipping Times
- Standard shipping typically takes 5-7 business days for delivery, depending on your location.
- Please note that shipping times may vary due to external factors such as weather conditions, carrier delays, or peak holiday periods.
International Shipping
- At this time, we only offer shipping within the United States. We do not ship internationally.
Shipping Address
- Please ensure that your shipping address is correct and complete before placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Order Tracking
- Once your order has shipped, you will receive a tracking number via email to monitor the status of your delivery.
Lost or Damaged Packages
- Quincy Candle Co. is not liable for lost or damaged packages once they have been handed over to the carrier. However, we will assist you in filing a claim with the carrier if necessary.
Contact Us
If you have any questions about our shipping policy or need assistance with your order, please contact u
