Cancellation policy
Cancellation Policy
At Quincy Candle Co., we understand that sometimes plans change. Please review our cancellation policy to understand how cancellations are handled.
Order Cancellations
- You may cancel your order within 24 hours of placing it for a full refund. After this timeframe, orders cannot be canceled as they may have already been processed for shipping.
How to Cancel
- To cancel your order, please contact our customer service team as soon as possible. You can reach us by email at [contact email] or by visiting our website [website contact page].
- Please include your order number and reason for cancellation in your communication.
Refunds
- If your cancellation request is made within 24 hours of placing your order, you will receive a full refund to the original payment method.
- Refunds for canceled orders will be processed promptly, typically within 3-5 business days.
Late Cancellations
- Orders canceled after the 24-hour window may not be eligible for a refund as they may have already been processed and shipped.
- If you receive your order and still wish to cancel, please refer to our Returns Policy for instructions on returning the product(s).
Contact Us
If you have any questions about our cancellation policy or need assistance canceling your order, please contact us
